She
then set her sights on correcting the pattern of chaos she experienced in most offices from her days as a “temp”
up through her days as a consultant. From hands-on experience as well as interviewing office managers, business owners, and
HR personnel, she found that one of the main ingredients missing from most medium and small businesses was an office procedures
manual. But the complaint was always the same: there just wasn’t time or personnel to create one. Yet everyone
from a wide variety of industries agreed that there were common issues facing all employees. To efficiently
do their jobs, they needed written instructions for such things as:
*creating/locating/closing
files *log-in information/passwords *client processing *vendor/service
information *everyday office procedures
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*basic computer programs *ordering
supplies *working with other departments *and much more
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