Is turnover 10% or more per year? |
|
Is each staff member cross-trained with at least
one other person? |
|
Is staff asked for input when new equipment
or computer programs are ordered?
|
|
Do you have targets in place for improving production for the next 3, 6, 12 months
and have they been communicated to your employees?
|
|
Does your correspondence
and all contact with the public have a uniform look and feel?
|
|
Does your company have a policy on how to deal with negativity in the workplace?
|
|
Can every staff member perform regular maintenance with office machinery?
(i.e., can they install a toner cartridge in a printer or locate the manual on how to do it?)
|
|
Do you have a readily-available, current list of vendors and repair personnel
and their contact information?
|
|
Are specific people designated to perform certain duties (order supplies, etc.) and
is your staff aware of who they are?
|
|
Do all employees
know the standard greeting when answering the phone?
|
|
Does everyone have at least a basic working knowledge of the specialized computer
programs used?
|
|
Is the workload delegated evenly or do people justifiably complain about being
overworked?
|
|
Do you have a policy about personal e-mails and internet surfing during work?
|
|
Do you hold
regular meetings to get staff and management together in a safe, productive atmosphere to discuss issues?
|
|
|
Does your staff know the company mission statement?
|
|
